DELIVERY & RETURNS
Last updated: 1 October 2026
At Redwaves, we want ordering your red light therapy system to be straightforward and transparent. As many of our products are specialist systems, delivery times vary depending on the model ordered.
Redwaves is a trading name of Infiniteaj Ltd.
Delivery
UK Delivery
We currently deliver to addresses within the United Kingdom.
Some Redwaves products are dispatched directly from our manufacturing partner to the customer. Regardless of where your order is dispatched from, your purchase is with Redwaves and we remain your point of contact throughout your order.
Estimated Delivery Times
Our current estimated delivery times are:
RLPRO300 & RLPRO600
Approximately 3–4 weeks
TLB2000-K
Approximately 3–4 weeks
RLPRO1000 & RLPRO1200
Approximately 9–11 weeks
RLPRO2000L & RLPRO2000L-B
These are specialist commercial systems. The estimated delivery time will be confirmed before your order is placed.
Delivery estimates include manufacturing and transit time and are estimates rather than guaranteed delivery dates.
If there is an unexpected delay affecting your order, we will contact you as soon as reasonably possible.
Customs & Import Charges
Products dispatched directly from our overseas manufacturing partner are shipped to the UK on a Delivered Duty Paid (DDP) basis.
This means you should not be asked to pay additional customs duties or import charges when your order arrives.
If a courier unexpectedly requests an import or customs payment, please contact us at sophie@redwaves.co before making payment so that we can investigate it for you.
Tracking
Tracking information will be provided where available once your order has been dispatched.
Large commercial systems may require specialist freight delivery. We will contact you where necessary to discuss access or delivery requirements.
RETURNS & CANCELLATIONS
We hope you are delighted with your Redwaves system. However, we understand that sometimes you may change your mind.
Your Right to Cancel
If you are purchasing as a UK consumer online, you normally have the right to cancel your order within 14 days of receiving your goods, without giving a reason. GOV.UK
To cancel, please email:
sophie@redwaves.co
Please include your name, order number and the product you wish to return.
After notifying us that you wish to cancel, the goods should be returned without undue delay and no later than 14 days after you tell us you are cancelling. Legislation.gov.uk
Returning Your Product
Because Redwaves systems vary considerably in size and weight, please contact us before arranging a return.
We can arrange an appropriate tracked UK collection service for you and confirm the collection cost before you agree to the collection.
For change-of-mind returns, the customer is responsible for the direct cost of returning the product. UK regulations require this to be disclosed before purchase; for goods that cannot normally be returned by post, the return cost must also be given or reasonably estimated. Legislation.gov.uk
Indicative UK Return Collection Costs
Based on current carrier rates, we estimate:
Product – Estimated return collection cost
TLB2000-K – approximately £15–£35
RLPRO300 – approximately £20–£40
RLPRO600 – approximately £25–£45
RLPRO1000 – approximately £35–£60
RLPRO1200 – approximately £35–£60
RLPRO2000L – approximately £80–£275 Specialist UK pallet collection available
RLPRO2000L-B – approximately £80-£275 Specialist UK pallet collection available
These are estimates only. The actual cost will depend on the collection location, product and carrier charges applicable at the time. We will tell you the collection cost before arranging it.
Large commercial systems are returned using a specialist pallet collection service. Return costs vary according to the collection location. If required, a pallet and wrapping service can also be arranged for an additional charge. We will confirm the exact collection cost before arranging your return.
Alternatively, you may arrange a suitable return service yourself. Please contact us first for return instructions. We strongly recommend using an appropriately insured and tracked service suitable for the size, weight and value of the product.
Please do not return products directly to our overseas manufacturer.
Condition of Returned Products
Please take reasonable care of your Redwaves system while it is in your possession.
You may inspect the product as you reasonably would when purchasing it in person. If the product has been handled beyond what is necessary to establish its nature, characteristics and functioning, and this reduces its value, we may be entitled to make an appropriate deduction from the refund. Legislation.gov.uk
Please return the product securely packaged with the accessories, cables, controllers and other items originally supplied with it.
Refunds
Once a valid change-of-mind return has been received, refunds will be processed in accordance with your statutory rights.
We will refund payments due to you using the same payment method used for the original purchase unless otherwise agreed.
Where applicable, the refund will include the cost of our standard delivery option. If you chose a more expensive delivery option, we are not required to refund the additional amount above our standard delivery cost. Legislation.gov.uk
For goods being returned by the customer, the statutory refund deadline is generally no later than 14 days after we receive the goods back or, if earlier, receive evidence that they have been sent back. Legislation.gov.uk
FAULTY, DAMAGED OR INCORRECT PRODUCTS
The return costs above do not apply where a product is faulty, damaged or has been supplied incorrectly.
If your product arrives damaged, appears faulty or is not the product you ordered, please contact us as soon as possible at:
sophie@redwaves.co
Please provide your order number, a description of the issue and, where possible, photographs or video showing the problem.
We will work with you to investigate and resolve the issue and will arrange an appropriate return or collection where required.
Nothing in this Delivery & Returns Policy affects your statutory rights.
Contact Us
If you have any questions about delivery, cancellations or returns, please contact:
Redwaves
A trading name of Infiniteaj Ltd
Greenwells Farmhouse
Melrose
Scotland
TD6 9HE
Company No. SC821697
Registered in Scotland
Email: sophie@redwaves.co