Months 1–6
The manufacturer covers the cost of repair or replacement at the factory. Depending on the nature of the issue, a replacement product may be supplied or replacement components and instructions may be provided without charge.
Months 7–12
Replacement parts and repair instructions continue to be provided without charge. Where a device cannot be repaired, the manufacturer provides for a replacement unit at a discount of up to 50%.
Months 13–24
Necessary replacement parts and manufacturer support are provided without charge, including video assistance where appropriate. Where replacement is required, the manufacturer’s warranty provides for a replacement unit at a 30% discount.
Months 25–36
Replacement parts and manufacturer support continue to be available without charge, including video support where appropriate. Where replacement is required, the manufacturer’s warranty provides for a replacement unit at a 10% discount.
The manufacturer’s warranty period begins from the date the product is shipped by the manufacturer.